FAQs
Yes, we offer refunds or replacements in case of damaged or defective products or if the wrong product is delivered. Please contact our customer service team to initiate the refund or replacement process.
Try to visit local customer service center for further check.
If you enable Blacklist feature on a particular number, you will not receive calls from that number.
Copy the contacts from the old phone to the SIM card > Insert the SIM card to the new phone > Copy the contacts from SIM card to the new phone.
Make sure phone is under good network signal, try other places with better network.
Make sure the SIM account has enough balance.
Check whether you’ve set a blacklist.
Visit local customer service center for further check.
If the phone is charged using a non-original charger, the software will identify it as non-standard charger and restrict the charging current so that the phone cannot be charged to full capacity.
Phone charging environment: Keep the phone far away from heat sources, and avoid direct sunlight.
If problem remains, try to visit the nearest customer service center for further check.
That may because of no signal ,try other places with better signal.
SIM card loose, clean and reassemble the SIM card.
Check whether phone has been bound up with specified service provider, try other SIM cards.
If problem remains, try to visit local customer service center for further check.
Check whether the network signal is in good condition, try other places with better network.
If problem remains, try to visit the nearest customer service center for further check.
If the contacts were copied to the SIM card or any third party before, it can be reset directly, otherwise, they cannot be reset.
Reboot the phone and check whether have recent calls.
Reset factory settings, but remember to back up the important files.
If the problem remains, visit local customer service center for further check.
Check whether SIM signal is in good condition, try other places with better network.
Make sure SIM account has enough balance, call local communication operator to verify if they have some policy to your account.
Change another SIM card or reassemble the SIM card and then check .
If not ok, try to reset factory settings, but remember to back up the important files.
Visit local customer service center for further check.
Make sure the phone is not on vibrate or silent mode.
Check whether the volume has been turned on in general mode.
Make sure speaker is still in good condition.
Try to reset factory settings.
If problem remains, try to visit the nearest customer service center for further check.
The delivery time depends on the location and the availability of the product. We usually deliver within 3-7 business days in most locations.
We offer cash on delivery service, to provide our customers with a hassle-free shopping experience.
To claim the warranty, the product must be within the warranty period and should have a valid proof of purchase. Any physical damage, liquid damage, or unauthorized tampering with the product will void the warranty. For more details, please refer to our warranty policy on the website.
Once the order is shipped, you will receive an email with the tracking details. You can also track your order by logging into your account on our website.
Yes, you can cancel or change your order within 24 hours of placing it by contacting our customer service team. After that, the cancellation or change request may not be possible.
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